Returns & Refunds Policy
At Velvet Moods, every item is made to order just for you. Because of this, we can't accept returns for reasons like not liking how it looks, changing your mind, or ordering the wrong size or color. Please check product details and sizing carefully before ordering.
Damaged or Defective Items
If your item arrives damaged, defective, or with a printing error, we'll fix it. Just email us at velvetmoods.shop@gmail.com within 30 days of delivery with:
- Your order number
- Photos of the damaged or defective item
- A short description of the issue
Once we confirm the issue, we'll send a free replacement or issue a refund, your choice.
Wrong Item Received
If you received the wrong product by mistake on our end, contact us with your order number and we'll send the correct item at no extra cost.
What's Not Covered
- Change of mind
- Not liking how the product looks in person
- Ordering the wrong size or color
Questions?
Reach out to us at velvetmoods.shop@gmail.com and we'll help sort it out.